raa888 is committed to protecting your personal data. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data.
raa888 ("we", "us", "our", "the Platform") operates the online gaming and sports betting platform accessible at raa888.cam. As a platform serving players primarily based in Malaysia — including users from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions — we recognise that the protection of personal data is both a legal obligation and a fundamental commitment to the trust our players place in us.
This Privacy Policy ("Policy") sets out in clear, structured terms how raa888 collects, processes, stores, transfers, and protects personal data relating to registered players and visitors to the Platform. It applies to all data processing activities conducted by raa888 in connection with the operation of the Platform, including account registration, deposits and withdrawals, customer support interactions, marketing communications, and compliance activities.
By registering an account on raa888 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein. This Policy should be read in conjunction with the raa888 Terms & Conditions, which govern the overall relationship between you and the Platform.
For the purposes of this Privacy Policy, the following definitions apply:
raa888 collects the following categories of personal data from players and Platform visitors. Collection occurs at different stages of the player lifecycle, as indicated below.
| Category | Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number (where KYC is required) | Registration; KYC verification |
| Contact Data | Email address, phone number, residential address (Kuala Lumpur, Penang, Johor Bahru, or elsewhere in Malaysia) | Registration; account updates |
| Financial Data | Payment method identifiers (e-wallet ID, bank account reference, USDT wallet address), transaction history, MYR deposit and withdrawal amounts | Deposit; withdrawal; KYC |
| Gaming Data | Bet history, game session logs, wagering volumes, win/loss records, bonus usage history, RTP exposure data | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, screen resolution, session duration, referring URL | Each session via cookies and server logs |
| Communications Data | Support chat transcripts, email correspondence, live chat logs, complaint records | Customer support interactions |
| Compliance Data | Self-exclusion status, responsible gambling tool settings, KYC document copies, fraud flag records | Compliance checks; responsible gambling processing |
raa888 collects personal data through the following channels and mechanisms:
Data provided directly by you when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact customer support, participate in a promotion, or update your account settings. This includes all information entered into Platform forms and provided via live chat or email correspondence.
Technical data is collected automatically each time you access or interact with the Platform, through the use of cookies, web server logs, pixel tags, and session tracking technologies. This data is collected to maintain Platform functionality, detect fraud, and analyse usage patterns to improve performance. For further detail, see Section 8 (Cookies & Tracking).
In certain circumstances, raa888 may receive personal data about you from third-party sources, including:
raa888 processes personal data only where a lawful basis exists under applicable data protection legislation. The principal legal bases on which raa888 relies are as follows:
raa888 uses the personal data it collects for the following specific purposes:
raa888 does not sell personal data. We share personal data only in the following circumstances, and only to the extent necessary for the stated purpose:
raa888 engages third-party service providers who process personal data on our behalf, under binding data processing agreements that require them to process data only on our instructions and in accordance with applicable data protection law. These include payment gateway operators, identity verification providers, fraud detection services, cloud hosting infrastructure providers, and customer support software providers.
raa888 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required by law, by valid legal process, or where raa888 reasonably believes disclosure is necessary to prevent serious harm or to protect the rights, property, or safety of raa888, its players, or third parties.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving raa888, personal data held about players may be transferred to the successor entity as part of that transaction, subject to equivalent data protection commitments being maintained by the successor.
raa888 will not share personal data with any other third party without your explicit prior consent, except as described in Sections 7.1, 7.2, and 7.3 above.
raa888 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your browser or device when you visit the Platform. They serve several functions as described below.
These cookies are strictly necessary for the Platform to function. They enable core features including login session management, security token validation, and load balancing across our server infrastructure. Essential cookies cannot be disabled without materially impairing Platform functionality.
These cookies remember your preferences and settings (such as preferred language and display options) to improve your experience on return visits. They do not track browsing behaviour across external websites.
raa888 uses aggregated analytical data to understand how players use the Platform — which features are accessed most frequently, where session abandonment occurs, and how navigation flows perform. This data is processed in anonymised or pseudonymised form and is used solely to improve Platform design and performance.
Certain cookies are used in conjunction with our fraud detection and account security systems to identify suspicious behavioural patterns, detect bot traffic, and protect against account takeover attempts.
raa888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to an identifiable individual.
raa888 implements appropriate technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
Notwithstanding the foregoing, no method of internet transmission or electronic storage is completely secure. raa888 cannot guarantee absolute security but will notify affected players of any data breach that is likely to result in a high risk to their rights and freedoms, as promptly as reasonably practicable following discovery of the breach.
Subject to applicable law and certain limited exceptions, you hold the following rights in respect of the personal data raa888 holds about you. To exercise any of these rights, please contact our support team at the details in Section 15. raa888 will respond to all valid data rights requests within 30 days of receipt.
You may request a copy of the personal data raa888 holds about you, along with information about how it is being processed.
You may request the correction of inaccurate or incomplete personal data we hold about you. Some corrections require re-verification of account information.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
You may request that raa888 restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data.
Where processing is based on consent or contractual necessity, you may request your personal data in a structured, machine-readable format.
You may object to processing carried out on the basis of legitimate interests, and to the use of your data for direct marketing purposes at any time.
The raa888 Platform may contain references to third-party payment service providers, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank, CIMB, Public Bank, and other financial institutions through which deposits and withdrawals are processed. When you interact with these third-party services in connection with your raa888 account, you will be subject to their respective privacy policies and terms of service in addition to this Policy.
raa888 is not responsible for the privacy practices of third-party services and does not control how those parties collect, store, or use your personal data. We strongly recommend that you review the privacy policy of any third-party service before providing them with personal data.
raa888 does not embed third-party advertising networks, social media tracking pixels, or external analytics services on the Platform that would transmit your personal data to unrelated commercial third parties without your explicit consent.
The raa888 Platform is strictly intended for players aged 21 years and above. raa888 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, that Account will be closed immediately, the data will be deleted as promptly as practicable, and any deposits associated with the Account will be handled in accordance with our underage gambling prevention procedures.
If you believe that a person under the age of 21 has registered an Account on raa888 or has provided us with their personal data, please contact our support team immediately at [email protected] so that we may take appropriate action without delay.
raa888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or our data processing practices. The version number and effective date displayed at the top of this page will be updated to reflect the current version in force.
Where changes to this Policy are material — meaning they significantly affect the rights of players or the purposes for which personal data is used — raa888 will provide reasonable advance notice via the Platform interface or by email to your registered account address before the changes take effect. For non-material changes (such as typographical corrections or clarifications that do not affect the substance of the Policy), notice may not be given.
Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree with any amendment, you should cease using the Platform and contact support to close your Account and request deletion of your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which raa888 processes your personal data, please contact our Data Protection team through the channels listed below. All privacy-related enquiries are handled by dedicated staff and will receive a substantive response within 30 calendar days of receipt.
Six concrete privacy protections that every raa888 player benefits from, backed by the policy commitments in this document.
raa888 does not sell, rent, or trade personal data to advertisers, data brokers, or marketing aggregators under any circumstances. Your information exists solely to operate your account and improve your experience.
All data transmitted between your device and the raa888 Platform is protected by 256-bit SSL encryption. Sensitive fields — including payment identifiers and KYC documents — are also encrypted at rest.
Identity verification is conducted only when required by our compliance framework — not as a barrier to play. KYC documents are stored securely, accessed only by authorised compliance staff, and deleted after the applicable retention period.
You can request access, correction, deletion, portability, and restriction of your personal data at any time by contacting our support team. All valid data rights requests are processed within 30 days.
Promotional emails and notifications are only sent where you have given explicit consent. You can withdraw that consent at any time, after which marketing communications will cease within 30 days and your marketing preference data will be deleted.
raa888 publishes clear retention periods for every category of personal data it holds. Data is not kept beyond those periods — it is securely deleted or permanently anonymised when it is no longer needed.
Now that you understand how raa888 handles your personal data, explore the full platform — slots, live dealer tables, EPL and Liga Super Malaysia betting — all in MYR with local payment methods.
For players aged 21 and above only. Play responsibly. raa888.cam · Malaysia.